When is enough enough?
For years I have defended the customer service of Direct TV, because it has always been good or better.
Today, returning to my lair in the cold north, I found no service, so I called their eight hundred number.
Shortly after nine AM. I got a recording basically with three messages interspersed with mellow piano music.
I have gotten pretty familiar with those three messages, having now heard each of them well over ONE HUNDRED times.
It is coming up on two PM. When it has been five hours, I will disconnect and see if I win a prize for the longest hold they ever got. Even Dell at its worst was better.
I have actually managed to do quite a few things while using portable phone to listen. One was to call on a letter I got about FIOS, using a cell phone to call while listening to the recording on my home phone.
FIOS has the good grace to answer with a recording saying they are very busy, call later. A bit more honest, n'est-ce pas?
Ben, when (if) I DO reach them, I will definitely take a page from your playbook and suggest that they owe me a free month for my five hours.
My fallback position is pretty strong actually...they can lose a good customer of many years.